My laptop won't turn on — what should I do?
First, check the power adapter and try a different outlet. Hold the power button for 30 seconds, then try again. If it still doesn't work, contact us — it might be a hardware issue.
How do I reset my UNILI account password?
Click "Forgot password?" on the login screen or message us on WhatsApp. We'll send you a secure reset link within minutes.
Why is my internet so slow?
Try moving closer to the router, restarting your device, or checking for background downloads. If you're on campus, the network might be congested — let us know and we can help optimize.
Can you help me install software?
Yes! We can guide you through installing Microsoft Office, Adobe apps, antivirus, and more — often for free with your student license.
I accidentally deleted an important file — can you recover it?
Stop using the device immediately and contact us. We have tools that can often recover deleted files if they haven't been overwritten.
How much does tech support cost?
Diagnosis is free for students. Small software fixes start at ₦3k. Hardware repairs vary — we always give a fixed quote before starting any paid work.
Do you offer remote support?
Absolutely. Most software issues can be fixed remotely. We'll guide you through screen sharing — safe and fast.
How long does a typical repair take?
Software fixes are often same-day. Hardware repairs (screen, battery) usually take 24–48 hours. We'll give you a clear timeline upfront.